Courier Connect Systems

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Features Overview ​

Courier Connect Systems provides a comprehensive suite of features designed to streamline your courier operations. This page details all available features and capabilities.

Package Management ​

Package Tracking ​

Real-time package tracking from pickup to delivery:

  • Unique Tracking Numbers: Each package gets a unique identifier
  • Barcode Scanning: Quick scanning at each checkpoint
  • Status Updates: Automatic status changes (received, in transit, out for delivery, delivered)
  • Location Tracking: GPS coordinates for real-time location
  • Photo Documentation: Capture package photos at pickup and delivery
  • Proof of Delivery: Digital signature and delivery confirmation

Label Generation ​

Professional shipping labels:

  • Customizable Templates: Add your branding to labels
  • Barcode/QR Codes: Scannable codes for quick tracking
  • Multiple Sizes: Support for various label sizes
  • Batch Printing: Print multiple labels at once
  • Return Labels: Pre-paid return labels for customers

Package Types ​

Handle different package categories:

  • Envelopes and documents
  • Small parcels
  • Medium packages
  • Large shipments
  • Special handling items (fragile, perishable, etc.)
  • Dangerous goods (with proper certification)

Delivery Operations ​

Route Optimization ​

Intelligent route planning:

  • Automatic Route Generation: AI-powered optimal routing
  • Manual Adjustments: Fine-tune routes as needed
  • Time Windows: Honor delivery time preferences
  • Priority Handling: Rush deliveries get priority
  • Traffic Integration: Real-time traffic data
  • Multi-Stop Optimization: Efficient sequencing for multiple deliveries

Driver Management ​

Complete driver workflow:

  • Mobile App: Native iOS and Android apps
  • Turn-by-Turn Navigation: Integrated GPS navigation
  • Status Updates: Real-time delivery status changes
  • Digital Signatures: Capture recipient signatures
  • Photo Capture: Take delivery photos
  • COD Collection: Record cash payments
  • Communication: Direct messaging with dispatch

Manifest Management ​

Organize daily operations:

  • Driver Manifests: Daily delivery lists per driver
  • Load Planning: Optimize vehicle loading
  • Pickup Schedules: Schedule and manage pickups
  • Route Sheets: Printable route information
  • Real-Time Updates: Live manifest status

Customer Experience ​

Customer Portal ​

Self-service tracking portal:

  • Package Tracking: Real-time status updates
  • Delivery History: View past deliveries
  • Address Book: Save frequent addresses
  • Shipment Booking: Create new shipments online
  • Payment Management: Pay online or arrange COD
  • Delivery Preferences: Set delivery instructions

Notifications ​

Automated customer communications:

  • SMS Notifications: Text alerts for status changes
  • Email Updates: Detailed email notifications
  • Push Notifications: Mobile app alerts (if applicable)
  • Custom Templates: Branded notification templates
  • Multi-Language: Support for multiple languages

Delivery Preferences ​

Customer delivery options:

  • Delivery Instructions: Special notes for drivers
  • Safe Drop: Leave at door option
  • Signature Required: Ensure in-person delivery
  • Redirect Delivery: Change delivery location
  • Reschedule: Request different delivery date
  • Pickup Option: Hold for customer pickup

Business Management ​

Dashboard & Analytics ​

Comprehensive business intelligence:

  • Real-Time Dashboard: Live operations overview
  • Key Metrics: Deliveries, revenue, performance
  • Custom Reports: Build your own reports
  • Data Export: Export to Excel, CSV, PDF
  • Scheduled Reports: Automatic report generation
  • Visual Analytics: Charts and graphs

Financial Management ​

Revenue and payment tracking:

  • Invoice Generation: Automatic customer invoicing
  • Payment Processing: Multiple payment methods
  • COD Reconciliation: Daily COD balancing
  • Driver Settlements: Track driver collections
  • Revenue Reports: Detailed financial reporting
  • Expense Tracking: Monitor operational costs

Customer Relationship Management ​

Manage customer relationships:

  • Customer Database: Complete customer profiles
  • Delivery History: Customer shipment history
  • Communication Log: Track all interactions
  • Customer Segmentation: Group customers by criteria
  • Custom Pricing: Special rates for key customers
  • Account Management: Manage customer accounts

Warehouse Management ​

Inventory and storage:

  • Bin Location: Track package storage locations
  • Inventory Control: Monitor warehouse stock
  • Receiving: Log incoming packages
  • Sorting: Organize packages by route/destination
  • Storage Time: Track how long packages are held
  • Alerts: Notifications for long-held packages

Payment & Billing ​

Payment Methods ​

Accept various payment types:

  • Cash on Delivery (COD): Collect at delivery
  • Online Payments: Credit/debit cards, wallets
  • Account Billing: Invoice major customers
  • Prepaid Accounts: Customer credit balances
  • Mobile Money: Popular Caribbean payment methods
  • Bank Transfers: Direct bank payments

Pricing Engine ​

Flexible pricing configuration:

  • Zone-Based Pricing: Rates by delivery area
  • Weight-Based: Price by package weight
  • Dimensional Weight: Consider package size
  • Service Level: Different rates for speed
  • Volume Discounts: Bulk shipping discounts
  • Surcharges: Fuel, remote area, special handling fees

Billing & Invoicing ​

Automated billing:

  • Automatic Invoicing: Generate invoices on schedule
  • Payment Reminders: Auto-send payment reminders
  • Statements: Monthly account statements
  • Payment Tracking: Monitor outstanding balances
  • Credit Management: Set customer credit limits
  • Tax Calculation: Automatic tax computation

Integration & API ​

REST API ​

Comprehensive API access:

  • Shipment Creation: Create shipments programmatically
  • Tracking: Retrieve tracking information
  • Rate Calculation: Get shipping quotes
  • Address Validation: Verify addresses
  • Manifest Management: Access manifests via API
  • Webhooks: Real-time event notifications

E-commerce Integrations ​

Connect with popular platforms:

  • Shopify: Direct Shopify integration
  • WooCommerce: WordPress/WooCommerce plugin
  • Custom Stores: API integration for custom systems
  • Order Sync: Automatic order import
  • Tracking Sync: Push tracking to stores
  • Label Printing: Print from e-commerce platform

Business Software Integration ​

Connect to existing systems:

  • Accounting Software: Sync with QuickBooks, Xero, etc.
  • CRM Systems: Integrate with Salesforce, HubSpot
  • Payment Gateways: Connect to payment processors
  • SMS Providers: Custom SMS gateway integration
  • Email Services: Integrate email providers

Mobile Applications ​

Driver Mobile App ​

Full-featured driver app:

  • Available on iOS and Android
  • Offline Mode: Works without internet connection
  • Turn-by-Turn Navigation: Integrated maps
  • Barcode Scanning: Built-in scanner
  • Photo Capture: Camera integration
  • Signature Capture: Digital signature pad
  • Push Notifications: Real-time alerts
  • Dark Mode: Easy reading in all conditions

Customer Mobile App (Optional) ​

Customer-facing mobile app:

  • Track Packages: Real-time tracking
  • Book Shipments: Create new shipments
  • Notifications: Push alerts for updates
  • Payment: In-app payments
  • Support: Contact support from app

Security & Compliance ​

Data Security ​

Enterprise-grade security:

  • SSL/TLS Encryption: Secure data transmission
  • Data Encryption: Encrypted data storage
  • Role-Based Access: Granular permissions
  • Audit Logs: Complete activity tracking
  • Two-Factor Authentication: Optional 2FA
  • Password Policies: Configurable requirements

Compliance ​

Meet regulatory requirements:

  • Data Privacy: GDPR-compliant data handling
  • Data Backup: Automatic daily backups
  • Data Export: Customer data export on request
  • Data Retention: Configurable retention policies
  • Terms & Conditions: Acceptance tracking

System Administration ​

User Management ​

Manage team access:

  • User Roles: Admin, Manager, Driver, Customer Service
  • Custom Permissions: Fine-grained access control
  • Team Hierarchy: Organizational structure
  • Activity Tracking: Monitor user actions
  • Session Management: Control active sessions

Settings & Configuration ​

Customize the system:

  • Company Branding: Logos, colors, templates
  • Service Areas: Define coverage zones
  • Business Hours: Set operating hours
  • Holiday Calendar: Configure holidays
  • Email Templates: Custom notification templates
  • Label Templates: Design shipping labels

Reporting ​

Comprehensive reporting:

  • Standard Reports: Pre-built report library
  • Custom Reports: Build your own reports
  • Scheduled Reports: Auto-generate and email
  • Export Options: PDF, Excel, CSV
  • Data Filters: Filter by date, status, customer, etc.
  • Visual Reports: Charts and dashboards

Support Features ​

Customer Support Tools ​

Help customers effectively:

  • Support Ticketing: Built-in ticket system
  • Customer Communication: Email and SMS from platform
  • Knowledge Base: FAQ and help articles
  • Chat Integration: Optional live chat
  • Customer Notes: Internal notes per customer
  • Issue Tracking: Track and resolve problems

Training & Resources ​

Get up to speed quickly:

  • Video Tutorials: Step-by-step guides
  • Documentation: Comprehensive docs
  • Training Sessions: Live training available
  • Onboarding: Guided setup process
  • Best Practices: Optimization tips
  • 24/7 Support: Email and phone support

Advanced Features ​

Multi-Location Support ​

Manage multiple branches:

  • Branch Management: Multiple warehouse/office locations
  • Transfer Shipments: Move packages between branches
  • Branch Reporting: Per-location analytics
  • Centralized Dashboard: View all locations
  • Branch Permissions: Location-based access

White Label Options ​

Brand the platform as your own:

  • Custom Domain: Use your own domain
  • Complete Branding: Your logo and colors
  • Custom Email Domain: Emails from your domain
  • Branded Mobile App: Optional branded apps

Custom Development ​

Extend the platform:

  • Custom Fields: Add custom data fields
  • Workflow Automation: Custom automated workflows
  • Custom Reports: Specialized reporting
  • API Extensions: Build custom integrations
  • Feature Development: Request custom features

Coming Soon ​

Features in development:

  • AI-Powered Chatbot: Automated customer service
  • Advanced Analytics: Predictive analytics and insights
  • International Shipping: Expanded international features
  • Blockchain Tracking: Immutable delivery records
  • Drone Delivery: Integration with drone services

Need Help? ​

For questions about specific features or to request a demo:

Want to see these features in action? Contact Sales to schedule a demo.

Documentation for Courier Connect Systems by Ardura Technologies Limited

Copyright © 2026 Ardura Technologies Limited. Sales, Support & Training: Postage Logistics Group